Privacy Policy

Last updated: 10 June 2026

Hazclear Environmental Pty Ltd (ABN 48 664 295 658) (“Hazclear”, “we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, disclose and protect personal information, in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

Information we collect

We collect personal information that you provide to us directly, and technical information collected automatically when you use our website.

Information you provide — when you submit an enquiry, request a quote, or contact us by phone or email, we may collect your name, company name, email address, phone number, the property or site address relevant to your enquiry, and any other details you choose to include (such as photos, reports or a description of the work).

Information collected automatically — when you visit our website we may collect technical and usage information such as your IP address, browser and device type, the pages you view, and how you arrived at and moved through the site. This is collected through cookies and the analytics tools described below.

How we use your information

We use personal information to:

• respond to your enquiry and provide quotes;
• arrange, schedule and carry out the services you request;
• communicate with you about a project, including documentation and follow-up;
• maintain records required for compliance, safety and regulatory purposes;
• improve our website and services; and
• meet our legal obligations.

We will only use your information for the purpose it was provided, a directly related purpose, or where you would reasonably expect it — unless you consent otherwise or we are required or permitted by law.

Disclosure of your information

We do not sell your personal information. We may disclose it to:

• subcontractors, licensed assessors and NATA-accredited laboratories engaged to deliver your project;
• service providers who support our business (for example, IT, hosting, email and marketing providers);
• regulators or authorities where required for compliance, or where required or authorised by law; and
• other parties with your consent.

Cookies and analytics

Our website uses cookies and third-party tools to understand how visitors use the site and to support our marketing. These include Google Analytics and Google Ads, and may include social-media advertising pixels and a live-chat service. These tools may collect information such as your IP address and browsing activity, and may set cookies on your device.

You can disable or delete cookies in your browser settings, though some parts of the site may not function as intended. You can also opt out of Google Analytics using Google’s browser add-on, and manage ad personalisation through your Google account settings.

Overseas disclosure

Some of the service providers we use — including Google and other analytics and advertising platforms — may store or process information on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled consistently with this policy and the Australian Privacy Principles.

Data security

We take reasonable steps to protect personal information from misuse, loss, and unauthorised access, modification or disclosure. No method of transmission or storage is completely secure, but we maintain appropriate safeguards and review them as needed.

Access and correction

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. Contact us using the details below. We may need to verify your identity before acting on a request.

Complaints

If you believe we have breached your privacy or mishandled your personal information, please contact us using the details below and we will investigate. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The current version will always be available on this page, with the “Last updated” date revised accordingly.

Contact us

For any privacy question or request, contact: